Privacy policy
How Hightower collects, uses and protects your personal information.
Last updated: October 2, 2026
Who we are
This website is operated by Hightower Surveillance & Technologies Corp. (“Hightower”, “we”, “us”), 9618 42 Ave NW, Edmonton, AB T6E 5Y7. This policy explains how we collect, use and protect personal information through callhightower.com and when you contact us.
Information we collect
- Information you give us: your name, company, phone number, email address and project details when you fill out a form, call or email us.
- Device information: when you visit the site, we automatically collect information such as your browser type, IP address, time zone, the pages you view and how you arrived at the site.
- Cookies and analytics: we use cookies and analytics tools to understand how the site is used and to improve it.
How we use your information
- To respond to your enquiry, prepare quotes and book site visits.
- To provide, support and service the systems we install.
- To improve our website and services.
- To meet our legal and regulatory obligations.
We don’t sell your personal information.
Sharing your information
We only share personal information with service providers that help us run our business, such as website hosting, email and analytics providers, and only as needed for them to provide those services. We may also disclose information when required by law.
Security system data
When we install or service a security system, we only access video, access logs and other system data as needed to install, configure, support or repair the system on behalf of our client. The system owner remains in control of that data.
How long we keep information
We keep personal information only as long as needed for the purposes above, or as required by law, then securely delete or anonymize it.
How we protect information
We use reasonable administrative, technical and physical safeguards to protect personal information from loss, theft and unauthorized access.
Your choices and rights
Under Canadian privacy law, including PIPEDA and the provincial privacy acts in Alberta and British Columbia, you can ask to access or correct the personal information we hold about you, and you can withdraw your consent to certain uses. You can also set your browser to refuse cookies, although some parts of the site may not work as intended.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact us
For questions about this policy or your personal information, email contact@callhightower.com or call 587-920-1610 (Alberta) or 236-473-1610 (BC).