Genetec installation and support in Alberta and BC
Hightower designs, installs and fully supports Genetec video management and access control end to end, from Edmonton, Calgary and Red Deer to Kelowna, Penticton, Vancouver and Victoria.
About Genetec
What we install from Genetec
Security Center
One platform for video, access control and more.
Omnicast video
Enterprise video management for large camera counts.
Synergis access control
Open access control that works with a wide range of hardware.
AutoVu plate recognition
License plate recognition for gates, parkades and lots.
Choosing the right Genetec setup
Genetec Security Center is modular, so you start with what you need: Omnicast for video, Synergis for access control, AutoVu for plate recognition, or all three. It’s best suited to organizations that want one platform across many cameras, doors or sites, with room to grow into new features later.
Upgrading an existing Genetec system
Because Genetec supports a wide range of cameras and access hardware, it’s often used to unify older, separate systems. We bring existing cameras and controllers into Security Center where they’re supported and replace the rest over time.
Genetec, fully supported end to end
One team handles your Genetec system from the first plan to years of service.
We plan the system design, servers or cloud setup, licences and integrations, then install devices, configure Security Center, and train operators and administrators.
Design and quote
We plan the right Genetec setup for your building and give you a clear, written quote.
Supply
We source genuine Genetec equipment and licences for your project.
Install
Our technicians install and wire every device to a clean, professional standard.
Program and integrate
We configure Genetec and connect it to your other systems, from cameras to alarms.
Train your team
We show your staff or property managers how to use Genetec day to day.
Service and repair
Ongoing support, repairs, updates and maintenance plans for the life of the system.
Genetec for your industry
Where Genetec shines in the buildings we work on every day.
Why choose Hightower for Genetec
We support what we install
We don’t install Genetec and disappear. The same team that designs and installs your system services it for years after.
Brand-independent advice
Because we install 27 brands, we’ll tell you honestly whether Genetec is the right fit for your building, and what we’d pair it with.
Full documentation
Every Genetec device, login and setting is documented and handed over, so you’re never locked out of your own system.
Local teams across Alberta and BC
Offices in Edmonton, Calgary, Red Deer and Kelowna mean local technicians for Genetec installs, service and takeovers.
Often paired with Genetec
Brands we regularly install alongside Genetec to build a complete system.
Comparing options? Read Avigilon vs Genetec and Kantech vs Genetec Synergis.
Stuck with a system nobody will fix?
We service, repair and take over Genetec systems installed by other companies, and document everything so you’re never stuck.
Genetec installation in Edmonton, Calgary and across BC
Need Genetec in Red Deer, Lethbridge, Penticton or Vancouver? Our teams cover all of Alberta plus BC’s Okanagan, Lower Mainland and Vancouver Island.
See all service areas. Alberta and BC are our main markets, and we support customers right across Canada and in the USA, with a parachute team ready to go anywhere. Ask us about it.
Remote video monitoring with Genetec
Already have Genetec Security Center, or planning a new Genetec system? Remote video monitoring can usually be added, so a monitoring team reviews alerts 24/7, warns people off through speakers and calls police or your contact when it’s real. We confirm how it connects to your system first. How remote video monitoring works.
- Live alerts from your cameras reviewed 24/7 by a monitoring operator
- Talk-down speakers that warn people off before damage is done
- Police or your contact called when it’s real, with the video
- Added to new cameras, or to existing cameras we’ve checked
Genetec questions
What is Genetec Security Center?
It’s Genetec’s unified platform that combines video, access control and plate recognition in one interface.
Is Genetec a Canadian company?
Yes. Genetec is headquartered in Montreal, Quebec.
Can Genetec use our existing cameras and readers?
Often, yes. Genetec is an open platform that supports a wide range of cameras and access hardware.
Do you install Genetec in Edmonton, Calgary and across BC?
Yes. We install and support Genetec across Alberta, including Edmonton, Calgary, Red Deer and Lethbridge, and in BC, including Kelowna, Penticton, Vancouver and Victoria.
Can you take over an existing Genetec system?
Yes. We service, repair and take over Genetec systems installed by other companies, and document everything for you.
How long does a Genetec installation take?
It depends on the size of the system. A small installation can often be done in a day or two, while larger buildings are planned in phases. You get a timeline with your quote.
Do you offer maintenance plans for Genetec?
Yes. Maintenance plans include scheduled checks, software and firmware updates, and priority service for your Genetec system.
Can Genetec Security Center be monitored remotely?
In most cases, yes. Genetec Security Center can usually be connected to a remote video monitoring service. We check your system version and network, then set up detection and monitoring to suit the site.
More answers: Security camera questionsGlossary: NVRvideo analytics
Get a Genetec quote
Tell us about the building and what you need. We’ll recommend the right Genetec setup and book a site visit.
Call and a real person answers, 24/7 for emergencies.