Video intercom systems for commercial buildings
See who’s at the door and let them in from your phone. Video intercoms for condos, offices and commercial buildings, installed and supported by Hightower across Canada and the USA.
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Video intercom features
A front door that works for residents, staff, guests and couriers.
Answer and unlock from your phone
Visitors press the intercom and the call rings straight to a resident’s or tenant’s phone, with live video, from anywhere.
Visitor passes
Send guests a PIN or QR code that works for a set time, so nobody has to run downstairs to let them in.
Courier and delivery access
Give couriers controlled entry for drop-offs, with every delivery logged, so packages stop piling up outside.
Replace old buzzer intercoms
Upgrade aging phone-line and buzzer systems to modern video intercoms, often without the monthly phone line older systems need.
Connected to the rest of your building
The intercom is the front door to everything else we install.
Tied into access control
The intercom and your fob system share one set of doors and one list of residents or staff, so managing entry happens in one place.
Backed by your cameras
Match every intercom call and door release with camera footage, so you can see exactly who came in.
Works with parcel lockers
Let couriers in to drop packages straight into lockers, and residents get notified when something arrives.
Maintenance and service plans
Scheduled checks on intercom panels, door releases and connections, so the front door keeps working.
Video intercoms for your type of building
Who shows up at the door is different everywhere. Here’s where we focus for each.
How a project works
One team from the first walkthrough to years of support.
- 1Site walk
We look at every entrance and gate, the wiring that’s there, and how visitors arrive.
- 2Design and quote
You get a plan for intercom panels, door releases and the resident or tenant directory, with a written quote.
- 3Install and set up
We install and connect the intercoms, load your directory and get residents or staff on the app.
- 4Training and handover
We show your team how to manage the directory, visitor passes and delivery access.
- 5Ongoing support
Service plans, repairs and upgrades as your building changes.
“Luke at Hightower is an absolute pleasure to deal with! Extremely responsive, helpful and very knowledgeable. I have used them for several multi-residential properties in the Edmonton area and plan to keep using them for all new developments. Luke goes above & beyond for his clients and I highly recommend this company for anyone looking for reliable intercom services!”
Choosing a cloud intercom for an apartment or condo building? Read ButterflyMX vs 1VALET.
Stuck with a system nobody will fix?
If your current provider stopped answering, we can repair, maintain or take over intercoms installed by other companies.
What affects the cost of a video intercom
Every building is different, but these are the factors that move the price. After a site walk, you get a clear written quote.
Number of entrances
Each entrance or gate needs its own intercom panel and door release.
Panel type
Touchscreen, keypad and audio-video panels have different costs and features.
Existing wiring
Reusing wiring from an old buzzer system can reduce installation time.
Subscriptions
Most cloud intercoms have a monthly or yearly subscription per building or suite.
Visitor and delivery features
Visitor passes, delivery access and parcel locker integration add setup.
Questions to ask a video intercom installer
The answers tell you whether you’ll be supported after the install.
- Will you support it after installation?
Ask who you’ll call when something breaks and how quickly they respond. We support everything we install.
- Will we get admin access and documentation?
You should own your system, with admin logins and a record of every device. We hand both over on every project.
- Which brands do you install, and why?
An installer who works with many brands can recommend what fits your building, not just what they sell.
- Will it work with our other systems?
Cameras, doors, intercoms and alarms work best when they’re planned together.
- What will it cost to run each year?
Ask about subscriptions, licences, monitoring and maintenance up front, so there are no surprises.
Read: Is your installer covered? The insurance, clearances and certifications every installer should have.
Video intercom questions
How much does a video intercom system cost?
It depends mostly on the number of entrances, the intercom model, and whether the building needs new wiring or can reuse what’s there. After a site walk we provide a written quote.
Do residents or tenants need a phone app?
Most modern intercoms use an app for video calls and unlocking, and many can also ring a regular phone number. We match the system to the people in your building.
Can you replace our old buzzer system?
Yes. We replace older phone-line and buzzer intercoms with video intercoms. Depending on the building, we can often reuse existing wiring, which we check during the site walk.
How do courier deliveries work?
Couriers get controlled access for drop-offs, and every entry is logged. With parcel lockers, packages go straight into a locker and the resident is notified.
Can visitors get a code instead of calling?
Yes. Residents or staff can send visitor passes with a PIN or QR code that only works for a set time.
Can you work on an intercom another company installed?
Yes. We service, repair and take over existing intercom systems, and can upgrade them when parts are no longer supported.
Can our entrances be watched after hours?
Yes. Cameras at the entrance can be added to remote video monitoring, so loitering, tailgating or a forced door after hours is seen and dealt with live. See video monitoring.
More answers: Video intercom questionsGlossary: video intercommobile credential
Video intercom service areas
Offices in Edmonton, Calgary and Red Deer in Alberta, and Kelowna in BC, serving customers across Canada and the USA.
See all service areas. Alberta and BC are our main markets, and we support customers right across Canada and in the USA, with a parachute team ready to go anywhere. Ask us about it.
Local pages: Video intercom in EdmontonVideo intercom in CalgaryVideo intercom in NanaimoVideo intercom in PentictonVideo intercom in VancouverVideo intercom in VictoriaVideo intercom in LethbridgeVideo intercom in KamloopsVideo intercom in Red DeerVideo intercom in KelownaVideo intercom in Fort McMurrayVideo intercom in St. AlbertVideo intercom in Sherwood ParkVideo intercom in Spruce GroveVideo intercom in LeducVideo intercom in AirdrieVideo intercom in Grande PrairieVideo intercom in Medicine Hat
Get a video intercom quote
Tell us about the building and how many entrances need an intercom. We’ll follow up to book a site walk.
Call and a real person answers, 24/7 for emergencies.