How to add, edit and delete a resident on a Mircom TX3 entry system
Step-by-step help for TX3 keypad models, the TX3 Touch Screen and TX3 Configurator, for property managers and building operators.
The quick answer
On a TX3 keypad, press the menu key, choose Configuration and enter your admin passcode, then go to Database Menu and choose Add Record, Edit Record or Delete Record. In TX3 Configurator, use Add Residents, Edit Residents or Delete, then click Send: changes don’t take effect until they’re sent to the panel.
We’ll do it for you
Short on time, or no admin passcode? We can add, change or remove residents and keyless codes for you, remotely where your system allows it, or on site.
Before you start
Works with: Mircom TX3 telephone access (keypad models), the TX3 Touch Screen and TX3 Configurator software
Who it’s for: Property managers and building operators
You need: your administrator passcode and the resident’s details (unit, name and phone number).
Last updated: October 19, 2026
Add a resident on the keypad
Press the menu key, select Configuration and enter your admin passcode.
Select Database Menu > Add Record and press the telephone (Enter) key.
Enter the Apt# (up to 8 digits) and press Enter.
Enter the Dial Code (up to 4 digits) and press Enter.
Enter the Resident Name using the number keys (press a key repeatedly to cycle through its letters; * backspaces). Names must be unique, up to 15 characters.
Choose the Line In Use (Line 1 by default) and press Enter.
Enter the Phone number if your system dials phones (up to 18 digits) and press Enter.
The screen shows New Record Added.
Edit a resident on the keypad
Go to Configuration > Database Menu > Edit Record.
Scroll to the resident and press Enter.
Move to the field to change (for example Resident Name or Phone), press Enter, enter it again and press Enter to save.
Press the info key to go back.
Keyless entry code: in Edit Record, scroll to Enter Keyless Code, enter up to 6 digits, then set which door or doors it opens under Keyless Code Corr.
Delete a resident on the keypad
Go to Configuration > Database Menu > Delete Record.
Scroll to the resident and press Enter. At Delete Record? Y, press Enter to confirm (the info key cancels).
To leave the menus, press the info key until Exit appears and select it.
In TX3 Configurator or on the Touch Screen
- Add: click Add Residents on the toolbar (or Edit > Add Residents) and fill in the Resident Details on the Entry and Profile tabs.
- Edit: open Residents in the Job tree, select the resident, then Edit > Edit Residents.
- Delete: select the resident, then Edit > Delete, and click Yes.
- Cards: open Cards in the Job tree, then Add Cards, Edit > Edit Cards or Edit > Delete.
Send the changes to the panel: click Send on the toolbar (or Panels > Send Job). On the Touch Screen, use Send and Exit (not during a Remote Access session). Changes don’t take effect until they’re sent.
If it didn’t work
The change was made but doesn’t work
In Configurator, it probably wasn’t sent to the panel. Click Send.
“Name already exists”
Resident names must be unique. Add a unit number or initial to tell them apart.
Calls don’t ring
Check the resident’s phone number and the line in use.
Rather we did it?
We’ll update your TX3 residents, cards and keyless codes for you, remotely where your system allows it, or on site.
Stuck with a system nobody will fix?
We repair and take over cameras, access control, intercoms and alarms installed by other companies, when your current provider has fallen short.
Questions
Can you update our TX3 remotely?
Often, yes, when the TX3 is set up for remote access and you give us permission. Otherwise we book a visit.
Can I import a resident list?
Yes. TX3 Configurator can import resident lists from Excel or JSON files. We can do it for you.
Do changes made in Configurator work straight away?
Only after they’re sent to the panel. Click Send on the toolbar (or Panels > Send Job).
Our TX3 is old. What are the upgrade options?
We can update the TX3 or replace it with a video intercom. See intercom replacement.
More answers: Video intercom questionsGlossary: video intercommobile credential
Ask us to update your TX3
Tell us the building and the residents to add, change or remove. We’ll follow up to sort it out.
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