Milestone installation and support in Alberta and BC
Hightower designs, installs and fully supports Milestone video management software end to end, from Edmonton, Calgary and Red Deer to Kelowna, Penticton, Vancouver and Victoria.
About Milestone
What we install from Milestone
XProtect video management
Record, view and manage video from many cameras and sites in one system.
Open platform
Works with thousands of camera models, so working cameras can often stay in place.
Mobile and web viewing
Watch live and recorded video from a phone or browser.
Integrations and add-ons
Connect analytics, access control and other systems through the platform.
Choosing the right Milestone setup
Choosing Milestone means picking an XProtect edition sized for your camera count and features, then choosing cameras. Because XProtect is an open platform, you can mix brands, for example Axis cameras at entrances and cost-effective Uniview cameras in back areas, all in one system. We size the server, storage and network around how many days of video you need to keep.
Upgrading an existing Milestone system
Milestone is a strong choice when a site has a mix of cameras from different installers. We can often bring those cameras into XProtect, replace only the ones that have failed, and give you one place to view everything.
Milestone, fully supported end to end
One team handles your Milestone system from the first plan to years of service.
We plan camera placement, server and storage sizing and user permissions, then install, configure recording and alerts, and set up phone and web viewing. Documentation and training are included, so your team knows how to find footage fast.
Design and quote
We plan the right Milestone setup for your building and give you a clear, written quote.
Supply
We source genuine Milestone equipment and licences for your project.
Install
Our technicians install and wire every device to a clean, professional standard.
Program and integrate
We configure Milestone and connect it to your other systems, from cameras to alarms.
Train your team
We show your staff or property managers how to use Milestone day to day.
Service and repair
Ongoing support, repairs, updates and maintenance plans for the life of the system.
Milestone for your industry
Where Milestone shines in the buildings we work on every day.
Why choose Hightower for Milestone
We support what we install
We don’t install Milestone and disappear. The same team that designs and installs your system services it for years after.
Brand-independent advice
Because we install 27 brands, we’ll tell you honestly whether Milestone is the right fit for your building, and what we’d pair it with.
Full documentation
Every Milestone device, login and setting is documented and handed over, so you’re never locked out of your own system.
Local teams across Alberta and BC
Offices in Edmonton, Calgary, Red Deer and Kelowna mean local technicians for Milestone installs, service and takeovers.
Often paired with Milestone
Brands we regularly install alongside Milestone to build a complete system.
Comparing video management software? Read Milestone vs Genetec, and Avigilon vs Genetec for two more platforms we install.
Stuck with a system nobody will fix?
We service, repair and take over Milestone systems installed by other companies, and document everything so you’re never stuck.
Milestone installation in Edmonton, Calgary and across BC
Need Milestone in Red Deer, Lethbridge, Penticton or Vancouver? Our teams cover all of Alberta plus BC’s Okanagan, Lower Mainland and Vancouver Island.
See all service areas. Alberta and BC are our main markets, and we support customers right across Canada and in the USA, with a parachute team ready to go anywhere. Ask us about it.
Remote video monitoring with Milestone
Already have Milestone XProtect, or planning a new Milestone system? Remote video monitoring can usually be added, so a monitoring team reviews alerts 24/7, warns people off through speakers and calls police or your contact when it’s real. We confirm how it connects to your system first. How remote video monitoring works.
- Live alerts from your cameras reviewed 24/7 by a monitoring operator
- Talk-down speakers that warn people off before damage is done
- Police or your contact called when it’s real, with the video
- Added to new cameras, or to existing cameras we’ve checked
Milestone questions
Can Milestone work with our existing cameras?
Often, yes. XProtect supports a very wide range of camera brands, so we can usually keep working cameras and add new ones.
Is Milestone a good fit for multiple sites?
Yes. XProtect is built to scale across many cameras and locations.
Can we watch Milestone video on our phones?
Yes, through Milestone’s mobile and web clients.
Do you install Milestone in Edmonton, Calgary and across BC?
Yes. We install and support Milestone across Alberta, including Edmonton, Calgary, Red Deer and Lethbridge, and in BC, including Kelowna, Penticton, Vancouver and Victoria.
Can you take over an existing Milestone system?
Yes. We service, repair and take over Milestone systems installed by other companies, and document everything for you.
How long does a Milestone installation take?
It depends on the size of the system. A small installation can often be done in a day or two, while larger buildings are planned in phases. You get a timeline with your quote.
Do you offer maintenance plans for Milestone?
Yes. Maintenance plans include scheduled checks, software and firmware updates, and priority service for your Milestone system.
Can Milestone XProtect be monitored remotely?
In most cases, yes. Milestone XProtect can usually be connected to a remote video monitoring service. We check your system version and network, then set up detection and monitoring to suit the site.
More answers: Security camera questionsGlossary: NVRvideo analytics
Get a Milestone quote
Tell us about the building and what you need. We’ll recommend the right Milestone setup and book a site visit.
Call and a real person answers, 24/7 for emergencies.