How to manage delivery PINs and visitor passes in ButterflyMX
Step-by-step help for the ButterflyMX property manager dashboard (ButterflyMX OS), for property managers and community admins.
The quick answer
Log in to the ButterflyMX dashboard on a computer, go to Delivery Authorizations and click New delivery authorization. Enter a description such as the courier’s name, a PIN and the delivery times, then click Save and give the PIN to the courier. To see or end visitor passes residents have created, open Visitor Passes and click Deactivate on the pass.
We’ll do it for you
Short on time? We’ll set up delivery PINs and entry settings for your building, and help with visitor passes.
Before you start
Works with: the ButterflyMX property manager dashboard (ButterflyMX OS) on a computer
Who it’s for: Property managers and community admins
You need: Community Admin access. Delivery PINs and visitor passes must be turned on for your building; ButterflyMX support or we can turn them on.
Last updated: October 19, 2026
Create a delivery PIN
Log in to the ButterflyMX dashboard on a computer.
Go to Delivery Authorizations and click New delivery authorization.
Enter a Description (for example “Canada Post” or “Purolator”) and the PIN.
Under Delivery Times, set the from and to times and the days, or tick Delivery allowed all day. Click Add Schedule for more time windows. If you don’t set any times, the PIN works at any time.
Click Save, then give the PIN to the courier.
Give each courier company its own PIN, so you can change or remove one without affecting the others.
Edit or delete a delivery PIN
Go to Delivery Authorizations and find the PIN.
Click the three dots (⋮) next to it and choose Edit or Delete.
Save your changes. If you changed the PIN, tell the courier.
How couriers use the PIN
At the intercom, the courier taps Delivery.
They enter the delivery PIN and tap Enter.
The door unlocks if it’s within the PIN’s delivery times.
Each entry is logged with a time-stamped photo, so you can see who came in. Couriers without a PIN can still search the directory and call the resident.
Manage visitor passes
Log in to the ButterflyMX dashboard on a computer and open Visitor Passes.
Use the search bar or Filters (access type and validity) to find a pass.
Click a pass to see the resident it belongs to, the doors it opens, when it’s valid and each visitor on it.
To end the whole pass, click Deactivate. To remove one person, click Deactivate Visitor; to add one, click Add Visitor.
Residents create visitor passes in the ButterflyMX app, once the building has turned them on. Visitors get a code or QR code to use at the intercom. You can add an internal note to a pass that only admins can see.
Which one to use
- Delivery PIN: a reusable PIN you set up for a regular courier company, limited to the hours you choose.
- Delivery Pass: a single-use code a resident creates in the app for one delivery. Admins can turn it on or off.
- Visitor pass: created by a resident for a guest, cleaner or dog walker, valid once, for set dates, or on a repeating schedule.
Parcels piling up in the lobby? See parcel lockers.
If it didn’t work
The courier’s PIN doesn’t work
Check the delivery times include the time they tried, and that the PIN wasn’t changed or deleted.
No Delivery button on the intercom
Delivery PINs aren’t turned on for the building. Ask ButterflyMX support, or call us.
Residents can’t create visitor passes
Visitor passes need to be turned on for the building first.
A pass is still working after move-out
Deactivate it in Visitor Passes, and move the resident out in the directory.
Rather we did it?
We’ll set up delivery PINs and entry settings for your building, and help with visitor passes.
Stuck with a system nobody will fix?
We repair and take over cameras, access control, intercoms and alarms installed by other companies, when your current provider has fallen short.
Questions
Can a delivery PIN only work during the day?
Yes. Set delivery times when you create or edit the PIN. Without times, it works at any time.
Should every courier share one PIN?
It’s better to give each courier company its own PIN, so you can change or delete one without affecting the rest.
Can I see who used a delivery PIN?
Yes. Each entry is logged with a time-stamped photo in the dashboard.
Can I stop a visitor pass a resident created?
Yes. Open Visitor Passes in the dashboard and click Deactivate on the pass.
Can you set this up for us?
Yes. We’ll set up delivery PINs and entry settings for your building, and turn on what you need.
More answers: Video intercom questionsGlossary: video intercommobile credential
Ask us to set up delivery access
Tell us the building, which couriers and the hours you want. We’ll follow up to sort it out.
Call and a real person answers, 24/7 for emergencies.