ButterflyMX help
Step-by-step guides for managing residents on a ButterflyMX video intercom, written for property managers and community admins.
ButterflyMX guides
Residents in the dashboard
- Add a resident (tenant)
- Edit details or move them to another unit
- Move a resident out
- Fix common problems when adding residents
Delivery PINs and visitor passes
- Create a delivery PIN for a courier
- Limit it to delivery hours
- See and end visitor passes
- Delivery PIN, Delivery Pass or visitor pass?
More about ButterflyMX
We install and fully support ButterflyMX. See ButterflyMX video intercom, compare it in ButterflyMX vs 1VALET, or read about video intercom for apartment buildings.
ButterflyMX’s own resources: the ButterflyMX help centre.
No dashboard access, or short on time?
We’ll add, change or move out residents for you, and help with fobs and door PINs.
Stuck with a system nobody will fix?
We repair and take over cameras, access control, intercoms and alarms installed by other companies, when your current provider has fallen short.
Questions
Can you manage our ButterflyMX resident list for us?
Yes. We can add, change and move out residents, and help with fobs, door PINs and the building’s entry settings.
Do you work on ButterflyMX systems another company installed?
Yes. We take over and support ButterflyMX systems installed by other companies.
Can ButterflyMX work with our existing access control?
Often, yes. It depends on the access control system and its version, so we check it during a site visit.
More answers: Video intercom questionsGlossary: video intercommobile credential
Get help with ButterflyMX
Tell us the building, how many residents and what needs changing. We’ll follow up to sort it out.
Call and a real person answers, 24/7 for emergencies.