Hikvision help
Step-by-step guides for existing Hikvision camera systems, for property managers, building operators and security staff.
Hikvision guides
Hik-Connect app
- Add your recorder or camera
- Share access instead of your login
- Remove a device
iVMS-4200 on a PC
- Add, edit and delete devices
- Add users with their own login
- Edit and delete users
Play back and export video
- At the recorder, to a USB drive
- In iVMS-4200 on a PC
- Tips for police and insurance
More about Hikvision
Hikvision’s Canadian business was ordered to wind down in 2025. Existing Hikvision systems keep working, and we still support them. We don’t install new Hikvision equipment, and we can plan an upgrade when you’re ready.
See DVR to NVR upgrade and security cameras.
Hikvision’s own resources: Hikvision support.
No Hikvision login, or short on time?
We’ll make the change for you, remotely where your system allows it, or on site.
Stuck with a system nobody will fix?
We repair and take over cameras, access control, intercoms and alarms installed by other companies, when your current provider has fallen short.
Questions
Can you manage our Hikvision system for us?
Yes. We can add, change and remove users, cards and listings for you, remotely where your system allows it, or on site.
Do you work on Hikvision systems another company installed?
Yes. We support and service existing Hikvision systems, including ones another company installed, and regain admin access to systems you own.
Will you publish Hikvision passwords or installer steps?
For security, we never publish default passwords, installer codes or reset steps. If you’re locked out, call us: we confirm you own or manage the system first, then regain access the safe way.
Is our Hikvision system safe to keep?
Talk to us. We check the firmware, passwords and remote access, and help you decide when to upgrade.
More answers: Security camera questionsGlossary: NVRvideo analytics
Get help with Hikvision
Tell us the building and what you need: sharing, users, exports or something else. We’ll follow up to sort it out.
Call and a real person answers, 24/7 for emergencies.